Blog

04/14/2020

The legend of Darren Bendel—how not to be a consultant

By Katy Nally

Unicorn on an island

This is the legend of Darren Bendel. He’s all about that ROI. Sometimes he’s so intense, his neck veins bulge out and intimidate his coworkers. Darren needs to take it down a notch, but that’s not in his vocabulary.

Darren doesn’t work at 2A, thankfully. He’s just a figment of our design team’s imagination and a reminder that you don’t have to be a Darren to be good at consulting. In fact, you shouldn’t be. Sure, intense drive is an element, but we like to balance it out with camaraderie, grace, and thoughtfulness.

Here’s what it’s like to work with Darren; just know that, in real life, our team at 2A is the exact opposite.

He’s got it all figured out

Darren isn’t exactly humble. When he’s working on a project, he doesn’t bother to pull in his team members and ask for input. He knows he’s right and skips out on taking a second pass to refine. This wouldn’t really jive with our work-in-progress mentality, where we acknowledge that we don’t have it all figured out. We value outside perspectives because they improve the end result. And we always leave time to refine—the final tweaks are more than icing on the cake, they pull the whole story together!

He shoots down ideas

Creativity thrives on yes, and halts when it hits a no-block. Unfortunately, “no” is Darren’s favorite word. Can we tweak the intro to have a security pillar? No. Can we show an emoji in our animation? No. Can we use a bird migration metaphor? No. You get the idea. We try not to shoot down ideas, and instead use a tip from improv: when your teammate or client has an idea, build on top of it with “yes, and.” That’s how many of our best ideas are born.

He’s strategic for no real reason

Darren is quick to come up with a solution, but when you dig a little deeper, you find it doesn’t really solve the problem. At 2A we know that not all strategy is created equal. Finding the right path forward comes from truly understanding the content, then weaving a story that connects the dots.

Hopefully the legend of Darren Bendel didn’t bum you out and make you hate consultants. But if it did, just swing by 2A for a dose of doing things differently.