Image by Jenni Lydell
“What are you doing right?”
It’s what my friend and fellow business owner asked me a few weeks back after I explained that our recruiting and staffing practice had taken off over the last year. In simple terms, I realized it’s because we’re kind. As a small player in an industry where scale often overshadows individuals, we’ve backed into a differentiator that I love.
By kind I mean we know all our team members that are embedded in other companies, and we check in with them regularly. We offer good benefits, paid time off, and morale boosters. We negotiate on their behalf for raises when they’re due, and we research and cover training to boost them along their path.
Lucky for us, we’re noticing a trend—clients are recognizing the gap left by larger staffing firms, where contract employees feel more like a line item than a human. Our recruiting and staffing clients, the ones that work daily with the skilled (and human) folks that we employ and place in roles with them, want to be sure their team is well taken care of. And they’re not finding that at the global staffing firms where procurement algorithms select talent agencies for their low margins. Increasingly, they are turning to boutique agencies that prioritize well-being and meaningful connection.
As a human, I’m thrilled that what we’re doing right is treating our team with kindness. As a business owner, I’m also thrilled. When employees thrive, clients benefit from stability and engagement, and agencies stand out for the right reasons. In a competitive industry, kindness isn’t just good—it’s strategic.