By Michelle Najarian, Andrea Swangard

Image by Nicole Todd

Recently, we worked with an enterprise data platform company navigating a major market shift. Like many tech organizations today, they were evolving their positioning for the AI era and trying to tell a bigger story about the role their technology plays in modern data infrastructure.

But the messaging kept expanding because the core framework wasn’t built around the audiences or their specific pain points. One asset tried to speak to executives, while another layered in technical details for architects and engineers. Sales teams wanted quick pitch materials, and content teams needed deeper educational assets. The story was trying to check too many boxes, and it wasn’t landing clearly with anyone.

In complex categories like cloud and AI, the technology is sophisticated and the audience is diverse, and it’s easy for messaging to stretch until it tries to satisfy everyone at once.

Start with the audience

To solve this, we stepped back and defined the core personas the company needed to reach, along with their priorities and motivations. Executives were focused on strategic outcomes like building an AI-ready data foundation and driving measurable business impact. Technical decision makers cared more about development efficiency and how new capabilities would integrate into their existing tech stack.

Once those differences were clear, the gaps in the narrative became obvious. The messaging assumed a level of technical understanding that some decision makers didn’t yet have. The story was starting too far downstream for part of the audience.

From there, we built a narrative framework the entire organization could use. It mapped the core story to each audience and clarified what mattered most to them, from strategic business outcomes to technical proof points. That framework gave teams a shared foundation for everything from executive messaging to developer content.

Clarity creates alignment

When the audience is clearly defined and the narrative framework is shared across teams, the story becomes much easier to scale across campaigns, assets, and channels.

Markets will keep evolving, especially as AI reshapes how companies think about their data strategies. The organizations that adapt most effectively aren’t constantly rewriting their story, they’re using frameworks built around the people they’re trying to reach. And when that foundation is in place, the rest of the messaging becomes much easier to build and evolve as the company and its solutions grow.

By Jack Foraker, Michelle Najarian

Image by Nicole Todd

When it comes to tailoring marketing materials for specific industries (think healthcare, manufacturing, or financial services), there’s a quick-fix trap many teams use: find and replace. Swap “customer” for “patient.” Change “supply chain” to “retail.” Call it a day. 

There’s just one problem: your audience can tell when you’re not quite speaking their language. 

The results of this find-and-replace approach are serviceable, but we’ve seen them fall flat in the market—where every B2B product seems to be talking to everyone. Industry audiences expect more than cosmetic changes. They want tools and tech that make them better at their job. A healthcare CMO isn’t looking for a generic promise of efficiency; they want to know how your solution helps providers save time with electronic records or streamlined patient interactions. A financial services audience might be less interested in speeding up internal processes and more interested in how you maintain regulatory compliance. Without that level of specificity, your content risks sounding broad, like it’s for everyone. And when it’s for everyone, it’s forgettable. 

Try building a better burger 

The better approach is to create scalable assets that can flex across industries without losing its human edge. We think of it as building a hamburger: the buns are always the same, but the fillings and condiments can be easily swapped out to suit specific preferences. Extra cheese? Veggie burger? Just like different eaters have distinct tastes and dietary needs, different industries have unique expectations, priorities, and challenges. 

In practical terms, this means the structure of your datasheet, ebook, or webinar can remain consistent across industries, while the middle layers—the use cases, proof points, customer stories, and more—can be tailored for each vertical. 

• Bun: Intro that sets the scene and defines the customer’s challenge
• Burger: Use cases and proof point specific to the industry
• Toppings: Real-world customer success stories
• Bun: Conclusion that distills the value of your product 

This repeatability gives marketers the best of both worlds: efficiency in production and authenticity in messaging. Instead of rushing to retrofit broad assets at the last minute, you’ve got a strategic messaging plan that scales and resonates. 

Assets that adapt to every audience 

It pays to speak the industry lingo. We’ve seen this firsthand. By interviewing subject matter experts, tailoring messaging to sub-personas, and recognizing how different verticals prioritize outcomes, audiences can better see themselves in the marketing. 

We’ve seen clients get a lot of mileage out of our industry-ready approach, and the messaging and positioning frameworks (MPFs) behind it, for this exact reason. An MPF ensures each message reflects the right challenges, vocabulary, and value drivers for the audience, while scalable assets can be created quickly across verticals.  

There’s power in speaking someone’s language like this. It builds trust and gives buyers the confidence to advocate for your solution inside their organizations. For marketers, that means moving beyond quick fixes and investing in a repeatable—dare we say delicious?—framework that balances efficiency with authenticity. And, for us at 2A, it means helping teams create materials that both reach and resonate with industry audiences.