As a writer by trade, I’m supposed to tell you that generative AI technologies such as ChatGPT aren’t good enough—that you need a human like me to tell your story. In reality, that statement is only half true.
Having already moved through the stages of grief, I can honestly say that generative AI has already changed how we work…and it will continue doing so. It wouldn’t have that impact if it were entirely useless, right? There are many ways I now use platforms such as Claude to ideate, tweak a sentence, summarize, or ask for explanations. It’s pretty good, and there are times when it produces something that only needs slight refinement. In quantitative terms, I give it a 7 out of 10.
But other times, it needs real work, and businesses are taking risks by copying and pasting generative AI content onto their websites or marketing materials. Whether it’s a notably inaccurate summary, a word-bloated paragraph, or a straight-up hallucination—all of which I’ve seen—it’s a bit of a time bomb for brands that aren’t using writers as gatekeepers (as opposed to product marketers, for example).
It also begs a really big question: Do you want to send 7-out-of-10 content into the world? Does 7/10 content give you a competitive edge, or does it file you into the ranks of the average, along with all the other companies doing the same thing?
Embracing the writer–generative AI hybrid
If you’re thinking about using generative AI more, we won’t stop you—but we strongly advise you to still include professional writers with subject-matter expertise throughout your process. At 2A, we know the risks companies take by avoiding this route.
Here are four essential ways writers can protect you from the pitfalls of generative AI.
1. We keep you from sounding like everyone else
Whatever generative AI is writing for you, it’s also writing for everyone else. You may have noticed that marketing content, such as product descriptions, sounds too close to those from competitors. Content often includes overused transitional phrases such as “Additionally” and “In summary.”
This leads me to ask: Is this a ninth-grade book report?
Generative AI is good at business rhetoric. It sounds professional, intelligent, and confident. But it’s a mirage. The technology creates content based on all the content it has received or been trained on, and it doesn’t differentiate for you. It doesn’t filter out mediocre writing because it doesn’t understand what mediocre writing is. As a result, it’s not uncommon to receive content that uses passive voice (a no-no in “good” writing) and features wandering sentences. Sometimes, you have to feed it back its own content, then ask it to remove redundancies, be more concise, or stick to active voice. While generative AI can be impressive, it still can’t match—or beat—writing with a human brain. Do you think it could write a blog just like this one? Nope.
In summary, it’s not there yet (see what I did?).
Would this opening really hook readers and differentiate 2A’s brand more than the opening we wrote above?
2. We know all the tools and prompt hacks
I’ve found that most non-writers who are using generative AI tend to use one platform. For example, they solely use ChatGPT or Copilot. They usually provide relatively basic prompts, such as “Take this marketing brief and turn it into three lines of social copy.” We use generative AI as an assistant in various ways, such as brainstorming, catching typos, and summarizing our human-created content—but we never use it as a primary creator. That’s because it takes as much work to refine as it does to just do it ourselves. The key to reducing the work is a stellar prompt.
At 2A, our writers have experimented with the full spectrum of generative AI platforms and learned how to craft an excellent prompt that yields the best results. There’s a science to it that takes time, study, and practice to perfect. Some platforms are better for editing or rephrasing, while others are best for context setting. A good prompt should have several elements and set clear parameters. Nuanced content requires several rounds of prompting—and cobbling pieces of each result together. If you’re going to rely on generative AI, it’s your best bet to consult a writer with subject-matter expertise in creating the prompts, running iterations, and finalizing content.
When you’re a prompting pro, the results are so much better.
3. We safeguard from lies, lies, dirty rotten lies
Last week, I asked a generative AI platform to explain the concept of a cloud-native application protection platform (CNAPP). What I got back had enough inaccuracies that it would have created problems if it ended up in public-facing marketing content—and this wasn’t the first time that I’ve received incorrect information. When I was writing a personal blog, I asked generative AI to provide a brief history of an organization, and while 99% was correct, it gave me the wrong founding year and the wrong number of organizational members. I have no idea where it pulled those from. Imagine if that kind of nonsense was in your global marketing assets!
If no one is fact checking and verifying sources in every aspect of what generative AI is producing, you’re absolutely taking risks. So, love your human writers, who will go through your generative AI content with a fine-toothed comb.
We’re not into zippers.
4. We bend it to your brand
Brands that hire us have a thorough set of style guidelines we follow. This keeps their content both unique and consistent. For example, some brands ask that we not spell out certain acronyms, while other brands provide a list of terms we need to avoid (such as “execute”). For assets focused on cybersecurity, we’re often asked to avoid fearmongering. These notes are still too abstract for generative AI—but not for us.
If you’re using generative AI casually to create content, you aren’t using a robust program that allows you to feed it an 80-page style guide. And even then, generative AI can get it wrong. 2A’s writers can customize AI-generated content to follow your brand guidelines in ways that technology simply can’t do right now.
Want the best of both worlds? Great! You have options: Send us your generative AI–produced content for us to vet and improve, or just send us your resources and provide access to your subject matter experts. We’ll use our know-how to create a stellar final product…one that won’t tell you David Bowie invented the elevator (or that the elevator was invented by David Bowie). Contact us.